1. Touch Pest Solutions is hereinafter called TPS.
2. TPS Does not give any express or implied warranty or assurance on elimination of pests. In the event of reoccurrence of pests, during the period of this Order cum Contract, TPS shall be obliged to carry our necessary pest management services without incurring any liability or obligation for any inconvenience, loss, Injury or damage that may be caused to the customer or any occupant of, or visitor to, the premises or to any properly of any such persons.
3. TPS shall not be liable for any loss, injury or damage that may be caused to the customer or any occupant of, or visitor to, the premises or to any property of any such persons by reason of or as a consequence of the pest management services carried out by TPS pursuant to this order-cum-contract.
4. As customer you are willing to receive communication from TPS in the form of email, calls and SMS.
5. Customer undertakes to make available self and/or representative at all times while the treatment is being carried out and to remove and shift necessary articles as the need may be.
6. Mode of Payment Cheque/Cash/Bank Transfer payment is accepted. All cheque payments to be made in favour of “Touch Pest Solutions” only. The customer is liable to pay bank charges arising as a result of bounced cheque and the charges will be accepted in cash only.
7. TPS reserves the right to suspend pest management operations if payments pertaining to invoices presented are outstanding for more than 30 days from the date of invoice.
8. This order-cum contract is in respect of premises treated and mentioned in this Order cum Contract only and is not transferable in respect of any other premises not applicable to any extensions/additions or alterations in the original premises.
9. The customer is responsible for and required to keep all plastic, silverware, antiques, precious artefacts, electronic gadgets and any other breakable valuable articles in safe custody.
10. The customer accepts to avail the pest management services as per schedule/s agreed at the time of entering into the contract. To manage emergencies, service delivery date may be changed by customer or TPS. The customer should avail the services within 30 days of the original scheduled date and/or within the existing contract period, falling which the service will be considered as lapsed.
11. Pesticides being used during some services may have strong odor and could linger for 2-3 days, members who are aged, patient, allergic or with respiratory disorders, pets must be kept away from the treatment premises.
12. Service Tax/GST other statutory levies, if applicable, would be charged separately and payable by the customer.
13. All material(s) and equipment kept by TPS in customer’s premises for carrying out/during service, remains the sole property of TPS and customer has no right over it/them whatsoever.
14. In the event order-cum-contract is cancelled by either party or upon expiry, TPS will take back all equipment and other property such as Rodent-bait-n-board box units, etc from customers premises.
15. General Pest Control: Covers Cockroaches and Ants. The customer is required to ensure gel spots are not wiped and cockroach traps (Catch a roach’ and Exoroach) are not moved from the positions or damaged.
16. Pest Seal Service: Closets should be left open and garments covered. Fans and ACs should be switched off and windows and ventilators closed. The premises should be vacant 3 hours after treatment. Do not wash shelves, floors etc. on the first day after treatment, instead wipe with dry cloth. The fish tank(s), if any should be suitably covered and air pump need to be switched off prior to commencement of service.
17. Rat Control: Covers Rats, Mice and Bandicoots only (shrew not included). The customer is required to ensure Rodent bait-n-board box unit(s) Trubble-Gum(R) traps are not disturbed from the original positions and waste is not thrown into them. No material to be loaded/placed on the rodent bait-n-board box. Keep children and pets away from the traps. Missing Rodent bait-n-board box units shall be billed to customer.
18. Termite Control: Covers subterranean termites (white ants) only. Keep windows open for ventilation during and after the treatment. All moveable furniture, carpets should be moved by the customer minimum 3 feet away from the walls before the service. Customer to provide information on location of concealed electrical wiring, conduits, telephone cables and concealed plumbing pipes. The customer to arrange for electrician, plumber and carpenter, if need be, at their cost during treatment. Customer agrees to get all areas of premises / all units in the premises treated, without which TPS will not be able to issue service warranty as the case may be.
19. Bed Bugs Management: The customer will arrange to remove items from wardrobes, items mounted on walls, e.g. photo frames, mirrors, lights, electrical switch box covers, linen from bed and empty content from bed-box. Carpet If attached should be loosened from ends. Items/Furniture should not be taken out of the room. After service TPS will not be responsible for re-fittings and placing articles removed from the walls. The customer agrees to provide electricity, water and ladder free of cost. Ensure the prescribed schedules of subsequent services are not postponed which otherwise may adversely affect the efficacy of treatment. The fish tank(s), If any should be suitably covered and air pump need to be switched off prior to commencement of service. Customer agrees to avail of the service for the entire premise under contract & not in parts with staggered visits.
20. Wood Borer Service: Customer shall provide easy access to all affected areas where powder is visible. Customer should not remove the powder falling on the floor from the affected area before treatment. The treated spots may be marked with ink/marker. The customer agrees to provide ladder or stool as needed, free of cost to treat the upper areas. Heavily infested parts of wood may need to be disposed.